Next Level Business Solutions | Managed IT Services, Cybersecurity, Help Desk & Online Support, In-person, Onsite IT Support, Infrastructure & Cabling, Consulting & Solutions,  IT Support for Clinical Trials, IT Support For Eye Care ,Compliance & Data Protection

At Next Level Business Solutions, we recognize that every eye care practice has unique technology needs. That’s why we deliver custom IT solutions tailored to your specific requirements—whether you run a small or a multi-location practice.

Our scalable, cost-effective, and reliable IT support ensures your operations run smoothly, so you can stay focused on providing exceptional patient care. With secure, compliant, and efficient technology solutions, we help ophthalmologists and optometrists optimize their workflows and enhance patient experiences. Let us handle the tech—so you can focus on what matters most: your patients.

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Technical Support for Medical Equipment

• Equipment Troubleshooting and support for diagnostic devices (OCT, fundus cameras, autorefractor, visual field analyzers, electronic vision charts, and more

• Integration support for equipment with EMR/EHR systems

• Assistance with software updates and calibration of ophthalmic instruments​

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Online & Onsite

• Troubleshooting hardware and software issues

• Device setup and configuration (PCs, laptops, printers, mobile devices)

• Operating system support (Windows, macOS, Linux)

• Network connectivity issues (Wi-Fi, LAN, VPN)

• Software installation, updates, and patch management

• Ticketing system for management & tracking

• Reporting on common issues and trends

• Escalation process for unresolved or critical issues

• Remote troubleshooting and assistance

• Screen sharing for real-time problem

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Hardware & Software Support

• Support for desktops, laptops, printers, and peripherals

• Warranty and repair management

• Device replacements and upgrades

• Tracking of IT assets (hardware, software licenses) Management of asset lifecycle (procurement, deployment, decommissioning)

• Assistance with common business applications (Microsoft Office, Adobe)

• Support for industry-specific software such as EMR and EHR

• Browser and web application troubleshooting

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Network Support

• Wi-Fi connectivity and performance issues

• Network printer setup and troubleshooting

• Support for basic networking equipment (routers, switches)

• VPN setup and troubleshooting for remote access to practice systems

• Network cabling and cable testing

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Security and Compliance

• Antivirus and anti-malware support

• Guidance on security best practices (phishing, data protection)

• Incident response for minor security issues

• real-time visibility into threats

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Training and Documentation

• SOP & Process management documentation

• Onboarding & Training employee

• Organize and manage company knowledge

• Proactive Maintenance

• Regular system checks and updates

• Monitoring and alerting for critical systems

• Backup management and disaster recovery planning

• Regular security audits and risk management

• Network vulnerabilities Test

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Account and Access Management

• Password resets and account unlocks

• User account creation and deactivation

• Permissions and access control (file shares, applications)

• Multi-factor authentication (MFA) support

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Email and Communication Tools

• Email configuration and troubleshooting (Outlook, Gmail, etc.)

• Support for collaboration tools (Microsoft Teams, Slack, Zoom)

• Spam filtering and email security issues

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